Terms and Conditions for Man With Van Belsize Park

These Terms and Conditions set out the basis on which Man With Van Belsize Park provides moving, transport, loading, unloading, and related van hire services to customers. By making a booking, the customer agrees to these terms in full. These terms are intended to be clear, practical, and fair, and they apply to all standard domestic and light commercial services supplied under the name Man With Van Belsize Park. They should be read carefully before confirming any booking, as they form a legally binding agreement between the customer and the service provider.

In these Terms and Conditions, references to “we”, “us”, and “our” mean the service provider operating as Man With Van Belsize Park, and references to “you” or “the customer” mean the person requesting the service or any person acting on their behalf. These terms cover the booking process, payment arrangements, cancellations, liability limits, waste handling obligations, and the governing law. If any part of these terms is found to be unlawful or unenforceable, the remaining provisions shall continue to apply to the fullest extent permitted by law.

The service is provided on the understanding that the customer has supplied accurate, complete, and current information at the time of booking. Any material change to the job, including volume of items, access conditions, service date, address details, parking restrictions, or special handling requirements, must be disclosed as soon as reasonably possible. Failure to provide accurate information may result in additional charges, delays, refusal to carry out the service, or cancellation of the booking under these terms.

1. Booking Process

All bookings with Man With Van Belsize Park are subject to availability and are only confirmed once we have accepted the request and, where applicable, received any required deposit or prepayment. A booking request may be made by telephone, email, or through an approved booking method, but no request shall be treated as confirmed until we expressly acknowledge acceptance. The customer is responsible for checking that the booking details are correct, including the collection and delivery addresses, date, time window, item list, and any agreed service requirements.

When a booking is made, we may provide an estimate or fixed quote based on the information supplied. Estimates are prepared in good faith but may be adjusted if the actual job differs from the description originally given. For example, changes in the number or size of items, additional waiting time, poor access, unpaid parking fees, stairs, or the need for an extra vehicle or crew member may affect the final price. We reserve the right to revise the quote if the scope of work changes before or during the service.

The customer must ensure that the premises, items, and access routes are suitable for the agreed service. This includes arranging keys, permits, parking space, loading access, and sufficient packing or dismantling before the arrival time if such preparations are required. If the customer is not present at the agreed time or cannot provide access, we may charge waiting time or a call-out fee. Where repeated unsuccessful attendance or misleading information prevents the service from being completed, the booking may be treated as cancelled by the customer.

2. Payments and Charges

Payment terms will be confirmed during the booking process. Unless otherwise agreed in writing, payment is due on completion of the service and must be made in the agreed form, which may include bank transfer, card payment, or another approved method. We may require a deposit, especially for larger jobs, out-of-hours work, short-notice bookings, or services involving third-party costs. Any deposit paid will be applied toward the final invoice unless the booking is cancelled in accordance with these terms.

All prices are stated in pounds sterling and, unless expressly stated otherwise, are exclusive of any applicable taxes, parking charges, tolls, congestion-related costs, congestion fees, ferry charges, waiting time, storage charges, specialist materials, and other reasonable expenses incurred in performing the service. If we incur additional costs because of circumstances outside our control or because the customer’s instructions change, the customer agrees to pay those costs. We may issue an updated invoice where additional work has been authorised or reasonably required to complete the booking safely and properly.

If payment is not received when due, we may suspend further services, retain goods where lawful until payment is settled, or take steps to recover outstanding sums. The customer shall be responsible for any reasonable costs incurred in collecting overdue amounts, including administrative charges, recovery fees, and legal costs where permitted by law. Failure to pay may also affect future bookings. We reserve the right to refuse service where there is a genuine concern that payment will not be made.

3. Cancellations, Amendments, and Delays

The customer may request to cancel or amend a booking, but such requests must be made as early as possible. Cancellation charges may apply depending on the notice given, the resources already reserved, and any third-party costs already committed. Where a booking is cancelled with sufficient notice, any deposit may be refunded in full or in part at our discretion, less any reasonable costs already incurred. If the customer cancels at short notice or after the team has been dispatched, a higher cancellation fee may apply.

We may cancel or reschedule a booking if circumstances beyond our reasonable control make performance impractical, unsafe, unlawful, or commercially impossible. These circumstances may include severe weather, traffic disruption, vehicle failure, illness, accidents, power issues, strikes, or restrictions affecting access. In such cases, we will try to notify the customer as soon as reasonably possible and, where appropriate, offer an alternative date or revised arrangement. We shall not be liable for indirect losses arising from such events, provided we have taken reasonable steps to minimise disruption.

If the service is delayed due to traffic, loading complications, parking restrictions, security checks, or access problems, we will use reasonable efforts to keep the customer informed. However, any time window given is an estimate unless expressly confirmed as guaranteed. We are not responsible for consequential losses caused by delay, except where such losses arise directly from our proven negligence or breach of contract. The customer must not treat ordinary operational delays as a failure of service where we remain willing and able to complete the booking.

4. Liability and Customer Responsibilities

We will exercise reasonable care and skill in providing man and van services, but our liability is limited to losses directly caused by our negligence, breach of contract, or failure to perform the service with reasonable care. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law. Subject to those exceptions, we shall not be responsible for indirect, special, or consequential losses, loss of profit, or loss of opportunity.

The customer is responsible for ensuring that items are suitable for transport and are properly packed, sealed, labelled, and protected where necessary. Fragile, valuable, antique, irreplaceable, or hazardous items should be identified in advance. Unless we specifically agree otherwise in writing, we do not accept responsibility for items that were inadequately packed by the customer, for pre-existing damage, or for damage arising from inherent defects, poor packaging, or unsuitable handling instructions provided by the customer. The customer should remove personal data from electronics and secure confidential materials before collection.

Where we assist with loading, unloading, or carrying, the customer must tell us about any items that are especially heavy, awkward, sharp, unstable, or likely to cause damage if moved in a particular way. If the customer instructs us to move an item despite our concern that doing so may be unsafe or impractical, we may refuse to proceed or may do so only at the customer’s risk and subject to any applicable limitations. The customer will be liable for any damage caused by dangerous goods, prohibited items, or inaccurate instructions supplied by them.

5. Waste Regulations and Prohibited Items

Where the service includes the removal or transport of waste, the customer must comply with all applicable UK waste regulations. Waste must be described accurately and must be lawfully held by the customer. We may refuse to collect items that appear to be fly-tipped waste, commercial hazardous waste, clinical waste, asbestos, chemicals, pressurised containers, tyres, solvents, oils, paint, gas cylinders, batteries, electrical items requiring specialist treatment, or any other regulated material unless prior written agreement has been made and lawful disposal arrangements are in place.

The customer is responsible for ensuring that any waste transferred under the service is accompanied by accurate information and, where necessary, appropriate documentation. If the customer asks us to dispose of waste, they acknowledge that they remain legally responsible for proving the origin, type, and lawful transfer of that waste. We may ask questions about the source and nature of waste to satisfy ourselves that it can be handled lawfully. If we reasonably believe that accepting the waste would breach applicable law or create a health and safety risk, we may refuse the task without liability.

Any disposal or recycling charge quoted will be based on the type, weight, and volume of waste described at the time of booking. If the waste differs from what was declared, or if additional segregation, loading time, tipping fees, or specialist handling is required, further charges may apply. The customer must not include concealed waste, banned materials, or hazardous substances within general items. If such items are discovered, we may terminate the service immediately and charge for any completed work, waiting time, and lawful disposal or return costs.

6. Storage, Ownership, and Uncollected Items

Unless otherwise agreed, we do not provide long-term storage as part of a standard booking. If items must be temporarily held due to access issues, delivery delays, or customer instructions, this will be for a limited period only and may incur additional charges. The customer confirms that they are the lawful owner of the items or are authorised to arrange their transport. We may rely on the customer’s instruction as evidence of authority unless we have reason to doubt it.

If items are left uncollected, refused, or cannot be delivered because the customer is unavailable or instructions are incomplete, we may store them for a reasonable period at the customer’s risk and expense, or return them to the point of collection if reasonably practicable. Any costs associated with re-delivery, re-delivery attempts, storage, handling, or disposal of abandoned items may be charged to the customer. We may dispose of uncollected items only where lawful and after making reasonable efforts to contact the customer, or where immediate action is required by law or safety.

The customer must inspect items and raise any concerns as soon as reasonably possible after completion of the service. Any claim relating to loss or damage should be notified promptly with sufficient detail to allow investigation. Failure to report concerns within a reasonable time may affect our ability to review the matter fairly. Our records, notes, and job documentation may be used to assess what occurred, and the customer agrees to cooperate with any reasonable request for information or evidence.

7. Force Majeure, Complaints, and Governing Law

We shall not be liable for any failure or delay in performing our obligations where such failure results from events beyond our reasonable control, including but not limited to extreme weather, road closures, public emergencies, civil disturbance, labour disputes, governmental action, or vehicle breakdown not caused by our negligence. If a force majeure event affects the service, we may suspend, reschedule, or cancel the booking without liability for resulting indirect loss, though we will act reasonably and communicate with the customer where possible.

Any complaint should be raised promptly so that we can investigate and, where appropriate, attempt to resolve the issue. This does not affect any statutory rights the customer may have under applicable consumer law. We aim to act fairly and in good faith in dealing with issues involving man with van service terms, charges, performance, or alleged damage. Nothing in these Terms and Conditions is intended to reduce rights that cannot be limited by law. If a term is found to be unfair or invalid, it shall be interpreted or removed only to the extent necessary to preserve the remainder of the agreement.

These Terms and Conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where the customer has a mandatory right to bring proceedings in another UK jurisdiction under applicable law. By booking Man With Van Belsize Park, the customer confirms that they have read, understood, and agreed to these terms and accept them as the basis of the service contract.