Privacy Policy

Man with Van Belsize Park Privacy Policy

This Privacy Policy explains how Man with Van Belsize Park collects, uses, stores and protects personal data relating to customers and prospective customers in the Belsize Park area. It also explains your rights under the UK General Data Protection Regulation and the Data Protection Act, and how you can exercise those rights.

This Privacy Policy applies to all services offered by Man with Van Belsize Park to individuals and businesses in the Belsize Park area, including enquiries, quotations, bookings and the provision of removal and transport services.

Data Controller

For the purposes of data protection law, Man with Van Belsize Park is the data controller for the personal data described in this Privacy Policy. This means we determine the purposes and means of processing your personal information when you interact with us as a customer or prospective customer.

Personal Data We Collect

We only collect personal data that is necessary to provide our services, manage our business and comply with legal obligations. The types of personal data we may collect include:

Identity and contact details, such as your name, address, service addresses, and other contact details you choose to provide when making an enquiry or booking our services.

Booking and service information, such as details of your requested move or transport, locations, dates and times, access information, and notes you provide to help us carry out the service safely and efficiently.

Communication records, such as information contained in messages, correspondence and any feedback you provide about our services.

Payment and transaction information, such as amounts charged and payment confirmations from our payment processors. We do not store full card details but may hold partial information or references to enable refunds, reconciliation and accounting.

Technical or usage information in relation to our website where applicable, such as general analytics data to understand how our site is used and to improve our services. This may include information such as device type, browser type and general interaction data.

How We Collect Your Data

We collect personal data in a variety of ways, including:

Directly from you when you contact us to request a quote, make a booking, or ask a question about our services.

During the performance of our services when we attend your property or premises to carry out a move or transport service.

From third party platforms or comparison sites where you have requested to be contacted by removal or transport providers and have given your consent for your information to be shared with us.

Through our website, where applicable, for example when you complete a contact form, request a quote or use other interactive features.

Lawful Basis for Processing

We process personal data only when we have a lawful basis to do so. Depending on the circumstances, we rely on the following legal bases:

Contract: We process personal data to enter into and fulfil a contract with you, such as providing quotes, confirming bookings, carrying out moves and handling payments.

Legal obligation: We process certain information to comply with legal and regulatory requirements, such as accounting, taxation and record keeping obligations.

Legitimate interests: We process data where it is necessary for our legitimate business interests and where your rights and freedoms are not overridden. Examples include managing our business operations, improving our services, handling enquiries and defending legal claims.

Consent: In limited cases, we may rely on your consent, for example if you ask us to keep your details for future services or request specific marketing information. Where processing is based on consent, you may withdraw your consent at any time.

How We Use Your Personal Data

We use personal data for the following purposes:

To provide quotes, respond to your enquiries and manage bookings for our services in the Belsize Park area.

To plan, organise and carry out removal and transport services, including communicating with you before, during and after the service.

To take and process payments, issue invoices, manage refunds where necessary and maintain appropriate financial records.

To communicate with you about important information regarding your booking, such as changes to times, access requirements or service-related updates.

To manage our business operations, including service quality monitoring, internal administration, and resolving complaints or disputes.

To comply with legal requirements, including tax and accounting laws and cooperation with lawful requests from regulatory or law enforcement authorities.

Data Sharing and Processors

We do not sell your personal information. We only share personal data where it is necessary for the purposes outlined in this Privacy Policy, and we take steps to ensure that any third parties respect your privacy and comply with data protection laws.

We may share personal data with:

Service providers acting as processors who support our operations, such as payment processors, cloud storage providers, IT service providers and communication tools. These processors are only permitted to process your data on our documented instructions and are subject to confidentiality and security obligations.

Professional advisers such as accountants or legal advisers where this is necessary for business management, accounting, or for the establishment, exercise or defence of legal claims.

Authorities, regulators or law enforcement agencies where we are legally required to share data or where disclosure is necessary to protect our rights, the rights of our customers or the safety of others.

Data Retention

We retain personal data only for as long as necessary for the purposes for which it was collected, or as required by law.

Customer and booking records are generally kept for a defined period after the completion of the service to handle queries, complaints or potential disputes and to meet our tax and accounting obligations.

Financial records, including invoices and transaction details, are retained for the period required by applicable tax and accounting regulations.

Where we hold your details based on consent, such as for future service reminders or marketing preferences, we will retain this information until you withdraw your consent or request deletion, subject to any overriding legal obligations.

International Transfers

Our primary operations are based in the United Kingdom. If we use service providers located outside the United Kingdom or European Economic Area, we will take appropriate steps to ensure that your personal data is afforded an equivalent level of protection, such as using standard contractual clauses or relying on other safeguards recognised by data protection law.

Data Security

We take reasonable technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. Measures may include restricted access to data, secure storage, password protection and appropriate staff awareness.

While we take precautions to protect your information, no system can be completely secure. We cannot guarantee absolute security of information transmitted to us, but we will act promptly to investigate and respond to any suspected data incidents in accordance with our legal obligations.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to your personal data. These include:

Right of access: You can request confirmation of whether we process your personal data and ask for a copy of that data, together with certain other information.

Right to rectification: You can ask us to correct inaccurate or incomplete personal data that we hold about you.

Right to erasure: In certain circumstances, you can request that we delete your personal data, for example where the data is no longer needed for the original purpose or you withdraw consent and there is no other lawful basis for processing.

Right to restriction: You can request that we restrict the processing of your personal data in certain situations, such as while we verify the accuracy of the data or consider an objection you have raised.

Right to object: You can object to our processing of your personal data based on legitimate interests, including for direct marketing purposes, in which case we will stop processing unless we have compelling legitimate grounds or the processing is required for legal claims.

Right to data portability: In some circumstances, you may request that we provide your personal data in a structured, commonly used and machine-readable format or transfer it to another controller, where technically feasible.

Where our processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing carried out before consent was withdrawn.

How to Exercise Your Rights

If you wish to exercise any of your data protection rights in relation to Man with Van Belsize Park, or if you have questions about how we handle your personal data, you can contact us using the contact details provided on our website or through the usual communication channels you have used to reach us as a customer.

We may need to verify your identity before responding to certain requests to ensure that personal data is not disclosed to anyone who does not have the right to receive it. We aim to respond to all valid requests within the timescales set by data protection law.

You also have the right to raise concerns with the relevant data protection supervisory authority if you believe your data protection rights have been infringed. We encourage you to contact us first so that we can try to resolve any concerns directly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or how we handle personal data. Any updates will be made available through our usual customer communication channels or on our website. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

This Privacy Policy applies to all current and future customers of Man with Van Belsize Park in the Belsize Park area, unless superseded by a more recent version.