Terms and Conditions

Man with Van Belsize Park Service Terms and Conditions

These Terms and Conditions set out the basis on which Man with Van Belsize Park provides removal and man and van services. By placing a booking or allowing work to commence, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer means the individual or business that books or receives the services.

Company means Man with Van Belsize Park, the service provider.

Services means man and van, removal, collection, delivery, loading, unloading and related services provided by the Company.

Goods means the items that the Company agrees to transport, move or handle on behalf of the Customer.

Service Area means the primary geographical locations where the Company operates and accepts bookings, including Belsize Park and surrounding districts, as determined by the Company from time to time.

2. Scope of Services

The Company provides man and van and removal services within its Service Area and for journeys starting or ending within that area. Services may include domestic moves, small office moves, single item collections, deliveries and related transport services.

The exact scope of the Services, including the number of personnel, size of vehicle, approximate start time and estimated duration, will be confirmed at the time of booking based on the information supplied by the Customer.

The Company reserves the right to refuse, suspend or cancel any Service where the work requested is unsafe, unlawful, exceeds the Companys capacity, or falls outside the normal scope of a man and van or removal provider.

3. Booking Process

3.1 Quotation

The Company may provide an estimate or quotation based on the information you supply about the Goods, locations, access, dates and any special requirements. All quotations are given in good faith but are not binding where the information provided is incomplete, inaccurate or changes prior to or on the day of the move.

3.2 Making a Booking

A booking is made when the Customer confirms acceptance of the quotation or estimate and the Company confirms availability for the requested date and time. Bookings may be subject to a minimum number of hours or a minimum charge.

3.3 Customer Obligations at Booking

The Customer must provide accurate and complete information, including:

Full collection and delivery addresses.

Details of parking, access restrictions, stairs, lifts and distance from vehicle to property.

Approximate volume, type and value of Goods.

Any particularly heavy, bulky, fragile or high value items.

Any items requiring special handling, dismantling or reassembly.

The Customer is responsible for ensuring that all necessary parking arrangements or permits are in place. Any fines incurred due to lack of suitable parking may be charged to the Customer.

4. Charges and Payments

4.1 Pricing Structure

Services are charged on an hourly rate, fixed fee or a combination of both as agreed at the time of booking. Rates may vary depending on the size of vehicle, number of staff, day of the week, time of day, and journey distance.

4.2 Waiting Time and Overruns

If the move takes longer than the time estimated, or if there are delays outside the Companys control, additional charges will apply at the agreed hourly rate. Waiting time due to keys not being available, lack of access, delays caused by third parties or any other cause not attributable to the Company will be chargeable.

4.3 Payment Terms

Unless otherwise agreed in writing, payment is due in full on completion of the Services on the day of the move. The Company may require a deposit or prepayment to secure the booking, which will be set off against the final amount due.

If payment is not made when due, the Company reserves the right to charge reasonable interest and administrative costs for late payment and may withhold Goods until full payment is received.

4.4 Additional Costs

The Customer will be liable for any additional costs arising from:

Parking fees, fines or penalties incurred while carrying out the Services.

Tolls, congestion charges or similar charges relating to the journey.

Extra staff or equipment required due to inaccurate information provided by the Customer.

Damage to the vehicle or equipment caused by the Customer or by Goods that have not been properly packed or declared.

5. Cancellations and Amendments

5.1 Customer Cancellations

If the Customer wishes to cancel or reschedule, they must notify the Company as soon as reasonably possible.

The Company may apply cancellation charges as follows unless otherwise stated at the time of booking:

Cancellations made more than 48 hours before the agreed start time may be made without cancellation fee, but any non-refundable third party costs may still be payable.

Cancellations made between 24 and 48 hours before the agreed start time may incur a charge of up to 50 percent of the estimated job value.

Cancellations made less than 24 hours before the agreed start time, including where the Customer fails to be present or provide access, may be charged up to 100 percent of the estimated job value.

5.2 Company Cancellations

The Company reserves the right to cancel or postpone a booking due to circumstances beyond its control, including but not limited to severe weather, vehicle breakdown, staff illness, accidents, or safety concerns. In such cases, the Company will use reasonable efforts to offer an alternative date or time. The Company will not be liable for any indirect or consequential loss arising from such cancellation.

6. Customer Responsibilities

The Customer is responsible for:

Ensuring that Goods are properly packed, protected and labelled unless packing services are specifically agreed.

Securing or removing any fixtures, fittings or appliances that are to be moved.

Ensuring that all Goods to be moved are ready for loading at the agreed time.

Being present or represented at collection and delivery locations to confirm that all Goods are loaded and unloaded.

Checking that no items are left behind at the collection property.

The Company is not responsible for the cost or loss of any items left behind, removed in error, or taken without the Customers permission where the items are not clearly identified.

7. Excluded and Restricted Items

The Company does not carry:

Illegal goods, stolen goods or items that the Customer does not own or have authority to move.

Hazardous, flammable, explosive or corrosive substances, including gas cylinders, petrol, paint thinners and chemicals.

Perishable items requiring refrigeration or special storage.

Animals, plants or live organisms.

Cash, precious metals, jewellery, watches, securities or other high-value items unless expressly agreed in writing and adequately insured by the Customer.

The Company may, at its discretion, refuse to move any item that it reasonably believes is unsafe, illegal or not suitably packed for transport.

8. Liability and Limitation of Liability

8.1 Duty of Care

The Company will take reasonable care in handling, loading, transporting and unloading Goods. However, some risk of damage is inherent in removal and man and van services, and the Customer accepts this risk to the fullest extent permitted by law.

8.2 Exclusions of Liability

The Company will not be liable for:

Loss or damage arising from insufficient or unsuitable packing by the Customer.

Damage to Goods where the Customer or a third party assists in loading or unloading against the Companys advice.

Loss or damage to fragile or easily damaged items that have not been adequately protected.

Loss due to wear and tear, leakage, atmospheric or climatic conditions.

Indirect or consequential loss, including loss of profits, loss of business, or loss of opportunity.

8.3 Limitation of Liability

To the extent permitted by law, the Companys total liability for loss of or damage to Goods, whether arising in contract, tort or otherwise, shall be limited to a reasonable market value of the affected item up to a maximum cap per job as notified by the Company from time to time.

Nothing in these Terms and Conditions excludes or limits the Companys liability for death or personal injury caused by its negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded under applicable law.

8.4 Claims

Any visible loss or damage to Goods must be reported to the Company as soon as reasonably practicable and in any event no later than 48 hours after completion of the Services. The Customer should provide evidence such as photographs and a description of the issue. Failure to notify within this period may prejudice the ability to investigate and may affect any claim.

9. Property Damage

The Company will take reasonable care to avoid damage to property when carrying out the Services. The Customer must point out any known structural weaknesses, defects or areas of concern at the property in advance.

The Company will not be liable for any damage caused to driveways, paths, surfaces or access routes if the Customer has requested that vehicles go over such routes against the Companys advice.

Any claim for damage to property must be notified to the Company as soon as reasonably practicable, with supporting evidence.

10. Waste and Disposal Regulations

10.1 General Waste Handling

The Company is not a licensed waste carrier for general refuse unless explicitly stated and cannot remove or dispose of household or commercial waste in breach of applicable waste regulations.

10.2 Unwanted Items

Where the Customer requests the removal of unwanted items, furniture or appliances, these may only be taken for lawful reuse, recycling or disposal, in compliance with relevant environmental and waste management laws.

10.3 Prohibited Waste

The Company will not handle or dispose of:

Hazardous waste, including chemicals, asbestos, medical waste or sharp objects.

Fly-tipped rubbish or items obtained unlawfully.

Any waste that requires specialist licensing or treatment.

10.4 Customer Responsibility

The Customer is responsible for ensuring that any waste or unwanted items offered for collection are lawful to move and dispose of. The Customer agrees to indemnify the Company against any fines, penalties or claims arising from the unlawful disposal or transport of waste requested by the Customer.

11. Access and Parking

The Customer must ensure that there is suitable access for the vehicle and staff at both collection and delivery addresses, including any necessary parking permits or authorisations.

If access is restricted, unsafe or significantly different from that described at the time of booking, the Company may:

Apply additional charges for extra time, staff or distance.

Refuse to move certain items or complete part of the Service.

Cancel the Service, in which case a cancellation charge may apply.

12. Delays Outside Our Control

The Company will not be liable for delays or failure to perform the Services caused by events beyond its reasonable control, including but not limited to traffic congestion, road closures, accidents, adverse weather, strikes, public transport disruptions, or delays caused by third parties.

If such an event occurs, the Company will take reasonable steps to minimise the impact but may need to rearrange the timing or route of the Service.

13. Insurance

The Company maintains appropriate insurance for its vehicles and public liability in line with industry practice. The Customer is responsible for arranging any additional insurance they consider necessary to cover the full value of their Goods during the move.

14. Privacy and Data Protection

The Company will collect and process personal information such as names, addresses and job details solely for the purpose of managing bookings, delivering Services and fulfilling legal obligations. The Company will not sell or disclose personal data to third parties except where required to provide the Services, recover debts or comply with legal or regulatory requirements.

15. Complaints

The Company aims to deliver a professional and reliable service. If you are dissatisfied with any aspect of the Services, please raise the issue as soon as possible so that it can be investigated. The Company will review the complaint and respond within a reasonable timeframe with its findings and, where appropriate, proposed resolution.

16. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by the Company.

17. General Provisions

17.1 Variation

The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that booking.

17.2 Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

17.3 Entire Agreement

These Terms and Conditions, together with any written quotation or confirmation of booking, constitute the entire agreement between the Customer and the Company in relation to the Services and supersede any prior discussions or agreements.

By confirming a booking with Man with Van Belsize Park, you acknowledge that you have read, understood and agree to these Terms and Conditions.